How ordering custom products from Woodruff and Co works

We believe ordering custom products should be super simple. There are, however, some things you need to know before you order. Below we've outlined the key steps and a few tips to ensure you receive the highest quality product in the shortest possible time.

1. Prepare your artwork

  • If you've been working with a designer on your packaging artwork, they should have provided to you high resolution or vector artwork.
  • Original vector artwork [saved as ai, eps, svg or pdf] is preferred. If this isn't available, a high-resolution image in a common image file format [e.g. jpg or png that is at least 500px wide or high] will also work.
  • If a professional designer is outside your budget, you may want to consider a DIY option such as Canva, or using a service such as Fiverr.
  • Please note that we do require finished artwork and are not able to provide a design service within the price of our products.

Here's the specific artwork specs for each product:

And here's templates we've created for each product:

2. Place your order and provide your artwork

  • If you have your finished artwork handy, please upload it when placing your order [ai, eps, svg or pdf is preferred, or otherwise high resolution b&w artwork]. 
  • Alternatively, you're welcome to place your order and email your artwork later. Please reply to your order confirmation email attaching your artwork, or send to 'orders at woodruffandco.com.au' including your order number as reference.

3. Approve your proof

  • Within 1-2 working days of receiving your order, we'll send you an artwork proof for you to carefully check and approve. Keep an eye on your email for it as in most cases we won't proceed with producing your order until you've confirmed [remember to check your Junk folder too]. If you haven't heard from us, don't hesitate to get in touch. 
  • When you receive your artwork proof, click the link and check your proof to ensure the design is what you provided and sizing is correct. The proof isn't provided to give design feedback, if you need design changes you'll need to go back to your designer for that]. If the details are correct, click 'Approve' and add any comments.
  • If we haven't received a reply to your first proof approval email, we'll send one final email. If we still don't hear back from you and do not anticipate any issues, we will proceed with production. 
  • Please note a proof is not an indication of the clarity of the print that your stamp/embosser etc will deliver, the purpose is for you to check that all elements of your design have been included and it's the correct size and specs.

4. Receive your order

  • Once we have your artwork approval, we'll commence with producing your order.
  • Our custom products have varying production times based on the production method, you can see estimated production times on each product page or here.
  • Once we ship your item we'll email you with the Australia Post tracking details.

5. Using your custom item

  • Whether it's a custom rubber stamp or custom water activated paper tape, it can take take a little while to get the hang of it.
  • You can check out a few tips and guides here.
  • We love to see how people are using their Woodruff and Co order, and frequently feature customers on our Instagram account. If you post on your account, make sure you tag us @woodruffandco so we can repost!

 

If you have any questions prior to ordering, during production or after receiving your custom item, we're more than happy to help! You can contact us through the chat icon in the bottom right of your screen.